Skip to content

Dispute Resolution Process

Role(s) Responsible for Enforcement: Campus Director and/or Management (if applicable)

Policy:

  1. This policy governs complaints from students respecting Cambria College and any aspect of its operations.
  2. A student who makes or is otherwise involved in a complaint will not be subject to any form of retaliation by the institution at any time.
  3. The process by which the student complaint will be handled is as follows:
        • All student complaints must be made in writing.
        • The student must provide the written complaint to the Campus Director (or Acting Campus Director) of the respective location: Victoria Campus – Nina Kanapi (nina.kanapi@cambriacollege.ca), Surrey Campus – Aali Basant (aali.basant@cambriacollege.ca) and who are responsible for making an initial determination in respect of complaints. If the Campus Director is absent or is named in a complaint, the student must provide the complaint to the Chief Operating Officer Dylan Matter (dylan.matter@cambriacollege.ca).
  1. The Campus Director will review any complaints and consult with Senior Management if deemed necessary.
  2. The process by which the student complaint will be handled is as follows:
      • Within 5 school days of receiving the complaint, the Campus Director will arrange to meet with the student to discuss the concern(s).
      • Following the meeting with the student, the Campus Director will conduct whatever further enquiry or investigation is necessary to determine whether the concerns can be substantiated.
        • Determine that the concern(s) were not substantiated; or
        • Determine that the concern(s) were substantiated, in whole or in part.
      • The Campus Director will prepare a written summary of the determination, the reasons for the determination and the reconsideration (if any) to the student within 30 days after the date on which the student made the complaint. Where applicable the written summary may also include a report of what action(s) may be taken.
      • A copy shall be given to the student, a copy will be placed in the institution’s complaint file, and the original will be placed in the student’s file. If the student is under 19 years of age, a copy will be sent to their guardian/ parent.
  1. The student making the complaint may be represented by an agent or a lawyer.

The summary will also advise the student, that if they are dissatisfied with the determination, and have been misled by the institution regarding any significant aspect of that program, they may file a complaint with the Private Training Institutions Regulatory Unit (https://www.privatetraininginstitutions.gov.bc.ca/) within one year of the date a student completes, is dismissed from, or withdraws from the program